Privacy Policy

Information We Collect

At Myvancouver Aquarium, we collect information to provide better career development and group management services. This includes personal details you provide when creating accounts, participating in educational programs, or contacting our team.

How We Use Your Information

Your information helps us deliver personalized career development experiences and manage group learning programs effectively. We use this data to communicate with you about our services, send educational content, and improve our platform based on user feedback.

We also analyze usage patterns to understand which teaching methods work best and how we can enhance our educational offerings. This helps us create more valuable content for everyone in our community.

Marketing communications are sent only with your consent, and you can opt out at any time. We respect your communication preferences and will honor your choices about how we contact you.

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's a promise we take seriously. However, we do work with trusted service providers who help us operate our platform and deliver our services.

These partners include hosting providers, email services, and analytics tools. They're carefully selected and required to protect your information with the same level of care we do. We only share the minimum amount of data necessary for them to provide their services.

In rare cases, we might need to share information if required by law or to protect our users' safety. We'll always notify you if legally possible before sharing your data for these reasons.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

• Access Your Data: Request a copy of all personal information we have about you.
• Update Information: Correct or update your personal details at any time through your account.
• Delete Your Account: Request complete removal of your account and associated data.
• Limit Processing: Ask us to stop using your information for specific purposes.
• Data Portability: Get your data in a format you can use with other services.
• Withdraw Consent: Change your mind about marketing communications or data usage permissions.

To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and help you understand exactly what information we have and how it's being used.

Data Security and Protection

Protecting your information is one of our top priorities. We use industry-standard encryption to secure data both when it's stored on our servers and when it's transmitted between your device and our platform.

Our team regularly reviews security practices and updates our systems to address new threats. We limit access to your personal information to only those employees who need it to provide services to you.

While we implement strong security measures, no online service can guarantee complete security. We encourage you to use strong passwords and keep your login credentials private. If you notice any suspicious activity on your account, contact us immediately.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal requirements. Account information is typically retained while your account is active and for up to two years after account closure.

Communication records and support interactions are kept for three years to help us resolve any future issues and improve our services. Usage analytics data is anonymized after six months and may be retained longer for research purposes.

When you request account deletion, we remove your personal information within 30 days. Some data might be retained longer if required by law, but it will be isolated and not used for any business purposes.

International Data Transfers

Our primary servers are located in Canada, but some of our service providers operate internationally. When your information is transferred outside Canada, we ensure it receives equivalent protection through appropriate safeguards.

We work only with providers who demonstrate strong privacy protections and commit to handling your data according to Canadian privacy standards. These agreements include specific requirements for data security and access limitations.

Cookies and Tracking

Our website uses cookies to improve your experience and understand how our platform is used. Essential cookies are necessary for basic functionality, while optional cookies help us personalize content and analyze usage patterns.

You can control cookie settings through your browser preferences. Disabling certain cookies might limit some features, but core functionality will remain available. We don't use cookies to build detailed profiles for advertising purposes.

Changes to This Policy

Privacy practices evolve, and we may update this policy to reflect changes in our services or legal requirements. Significant changes will be communicated directly to users via email or prominent notices on our platform.

We encourage you to review this policy periodically. The "Last Updated" date at the bottom shows when the most recent changes were made. Continued use of our services after updates indicates acceptance of the revised policy.